Technical Support Contact List

I know many people suffer from FTS (Fear of Tech Support) but we want to make it easy for you.  Here is a list of phone numbers and e-mail addresses for after hours or other questions.  We will keep updating this list as we get more info or if numbers change so bookmark this on your phone for easy access.

If, after talking to tech support, it seems you have a problem with an item, e-mail the details (Item Number, Serial Number, Job Name, Tech Support Ticket Number, Description of Problem) to repairs@grouponenw.com and we will get back to you with next steps for getting you looked after, thanks.

Company Phone # Hours e-mail
Aiphone 1-800-692-0200 5:30-4:30 Support Form
Alarm Lock Systems 1-800-645-9440 (Opt. 2) New York e-mail
Alarm.com 1-877-389-4033 Virginia e-mail
Altronix 1-888-258-7669 New York e-mail
Alula 1-888-882-5852 5:00-5:00 Support Form
Aria/Channel Vision 1-714-424-6500 (Opt. 2) California Support Form
Camden Door Controls 1-877-226-3369 Ontario, Canada e-mail
Cleerline 1-866-469-2487 Montana Support Form
Continental Access 1-800-645-9445 (Opt. 2, 2) New York e-mail
Digital Watchdog 1-866-446-3595 (Opt. 4) 6:00-5:00 Support Form
DoorKing 1-800-826-7493 5:00-4:00 e-mail
DSC 1-800-387-3630 Ontario, Canada e-mail
Dymo 1-877-724-8324 6:00-2:00 Support Form
Elk 1-800-797-9355 5:00-3:45 e-mail
Essex 1-800-539-5377 8:00-4:00 e-mail
GRI 1-800-445-5218 5:30-4:00 Support Form
HES (Assa Abloy) 1-800-626-7590 5:00-4:30 Support Form
HID 1-866-607-7339 5:00-4:30 Support Form
HikVision 1-866-200-6690 6:00-5:00 Support Form
IC Intracom 1-800-881-7325 Florida Support Form
ICT 1-855-428-9111 8:00-4:00 e-mail
Inovonics 1-800-782-2709 (Opt. 2) 6:00-5:00 Support Form
Kendall Howard 1-651-213-1333 Minnesota e-mail
Klein Tools 1-800-553-4676 Illinois Support Form
Leviton 1-800-824-3005 5:00-7:00 Support Form
Linear 1-800-421-1587 5:00-4:30 Support Form
Louroe 1-888-272-7097 California  
Lutron 1-888-588-7661 24/7 e-mail
Luxul 1-801-822-5450 6:00-4:00 Support Form
Macurco 1-844-325-3050 South Dakota Support Form
Napco 1-800-645-9440 (Opt. 1) New York e-mail
Nortek 1-800-421-1587 5:00-4:30 Support Form
Nuvo 1-800-223-4162 (Opt. 3) 5:00-5:00 e-mail
OnQ 1-800-223-4162 (Opt. 3) 4:30-3:30 e-mail
Open House 1-800-421-1587 5:00-4:30 Support Form
Optex 1-800-966-7839 5:00-5:00 Support Form
Platinum Tools 1-800-749-5783 8:00-5:00 Support Form
Qolsys 1-855-476-5797 Utah e-mail
SDi 1-732-751-9266 New Jersey e-mail
Securitron (Assa Abloy) 1-800-626-7590 5:00-4:30 Support Form
Sure Action 1-800-648-4301 New York Support Form
System Sensor 1-800-736-7672 (Opt. 2) 5:00-2:00 Support Form
Telular 1-800-229-2326 Georgia Support Form
Vanco 1-800-626-6445 6:00-3:00 e-mail
Winic 1-631-396-0800 New York Support Form
Winland 1-800-635-4269 Minnesota e-mail
ZKTeco 1-862-505-2101 (Opt. 3) 6:00-3:00 e-mail

http://Computer vector created by macrovector – www.freepik.com